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1. How do I pay my utility bill?

We offer multiple options for paying your bill. Please visit our Pay Your Utility Bill web page.

Pay Your Bill

2. How do I open or close a utility account?

Moving In:  Please contact our customer service representatives at (406) 552-6700. We will need your name, your number from a government-issued form of identification (driver's license number, passport number, etc.), telephone number, name of spouse or roommates, mailing address, and landlord information to establish service. You may also be required to pay a deposit.

Moving Out: The person whose name appears on the utility account is responsible for notifying us of the move out date. A final billing will be mailed after the account is closed. We are unable to make billing adjustments for late notification. All deposits are refunded to the account when you call to close your utility account.

3. Do I qualify for a low income discount on my utility bill and how much is the discount?

Assistance programs are available to our water and wastewater customers who may need help paying these utility bills.

Eligibility:  The utility assistance program is offered through the state’s Dept. of Public Health and Human Services and administered by Missoula's Human Resource Council (HRC). Information is available at https://dphhs.mt.gov/hcsd/energyassistance/ for assistance with both water and wastewater charges. People who qualify for the Low Income Home Energy Assistance Program (LIEAP) may also qualify for the Low Income Home Water/Wastewater Assistance Program (LIHWAP) to pay a portion of an eligible household's water and wastewater charges, help avoid shutoffs, and help support household water system reconnections related to non-payment.

Discount:  Eligible LIEAP utility customers will receive a $7.00 reduction in their monthly water portion of their utility bill. The discounts apply only to services provided during the current billing period and does not cover overdue balances from prior billing periods. LIHWAP discounts are variable for each utility customer for their water and/or wastewater charges. 

4. What changes were made to your utility billing process?

Changes to our utility bill collection process.

5. Why is Missoula Water billing me for previously unbilled water usage?

Link to answer

6. What form of payment do you take?

You can pay your utility bill with a VISA or MasterCard, check, cash, money order, direct debit payment, or ACH payment (bill pay). Please visit our Pay Your Utility Bill web page for all payment options.

Pay Your Bill

7. How do I see my utility bill online?

To view and manage your utility bill account online, you will need to create an online account at the Utilities Account & Payment Portal. Through this portal you will be able to view your billing and payment history, pay your bill online, set up e-Billing, choose to receive electronic notices about your account, see detailed usage charts, and more!

8. Do the utilities charge a late fee?

No. There is no late fee charge for any utility account.