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1. How do I pay my utility bill?

We offer multiple options for paying your bill. Please visit our Pay Your Utility Bill web page.

Pay Your Bill

2. How do I pay my sewer bill from 2020?

The previous E-pay system is still available for payment of your 2020 sewer bill and to see any documentation you were able to view previously by following this link: http://billpay.ci.missoula.mt.us/.

3. How do I open or close a utility account?

Moving In:  Please contact our customer service representatives at (406) 552-6700. You will need your employer’s name, your personal identification number, telephone number, name of spouse or roommates, mailing address, and landlord information to establish service. You may also be required to pay a deposit.

Moving Out: The person whose name appears on the utility account is responsible for notifying us of the move out date. A final billing will be mailed after the account is closed. We are unable to make billing adjustments for late notification.

4. How do I request a water meter?

Missoula Water will install a meter free of charge if no plumbing reconfiguration is necessary. Please schedule an appointment with Missoula Water's service department to assess the ability to install a meter at your property by calling 406-552-6700. If plumbing reconfiguration is necessary, Missoula Water will supply a meter to your plumber for installation and will need to inspect the installation afterwards to change your billing.

5. Do I qualify for a low income discount on my utility bill and how much is the discount?

Eligibility: Customers may become eligible for the low income discount by annually qualifying for the Low Income Energy Assistance Program. The Customer must provide Utility Billing with satisfactory evidence of qualification under LIEAP. Application: The Human Resource Council, (406) 728-3710, 1801 S. Higgins, has applications for LIEAP available. There is a release of information included with the HRC LIEAP application. The HRC will notify Utility Billing when you have qualified. For more information about LIEAP, visit the Human Resource Council website at Human Resource Council. 

Discount: Eligible utility customers will receive a $6.58 reduction in the applicable monthly flat rate or metered charge. The discount applies only to services provided during the current billing period and not to overdue balances from prior billing periods.

6. What form of payment do you take?

You can pay your utility bill with a VISA or MasterCard, check, cash, or money order. Please visit our Pay Your Utility Bill web page for other payment options.

Pay Your Bill

7. How do I see my utility bill online?

To view and manage your utility bill account online, you will need to create an online account at the Utilities Account & Payment Portal. Through this portal you will be able to view your billing and payment history, pay your bill online, set up e-Billing, choose to receive electronic notices about your account, see detailed usage charts, and more.