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1. How do I pay my water bill?

Most of the options for paying your water bill will remain in place. You can pay online, by phone at 866-790-7218, in person at 1345 W Broadway, or mail your check and bill stub to Missoula Water, P.O. Box 5388, Missoula, MT 59806. See more details under Pay Your Bill.
Pay Your Bill

2. How do I open or close a water account?

Moving In: Apply for water service by phone at (406) 552-6700 or in person at 1345 West Broadway. You will need your employer’s name, your personal identification number, telephone number, name of spouse or roommates, mailing address, and landlord information. You may also be required to pay a deposit for service.

Moving Out: The person whose name appears on the water account is responsible for notifying us of the move out date. A final billing will be mailed after the account is closed. We are unable to make billing adjustments for late notification.

3. How do I request a water meter?

Missoula Water will install a meter free of charge if no plumbing reconfiguration is necessary. Please schedule an appointment with Missoula Water's service department to assess the ability to install a meter at your property by calling 406-552-6700. If plumbing reconfiguration is necessary, Missoula Water will supply a meter to your plumber for installation and will need to inspect the installation afterwards to change your billing.

4. Do I qualify for a low income discount on my water bill and how much is the discount?

Eligibility: Customers may become eligible for the low income discount by annually qualifying for the Low Income Energy Assistance Program. The Customer must provide Missoula Water with satisfactory evidence of qualification under LIEAP. Application: The Human Resource Council, (406) 728-3710, 1801 S. Higgins, has applications for LIEAP available. There is a release of information included with the HRC LIEAP application. The HRC will notify Missoula Water when you have qualified. For more information about LIEAP, visit the Human Resource Council website at Human Resource Council. 

Discount: Eligible Missoula Water customers will receive a $6.58 reduction in the applicable monthly flat rate or metered charge. The discount applies only to services provided during the current billing period and not to overdue balances from prior billing periods.

5. I'm a priority customer, do I need to do anything to keep my designation?

Priority customers do not need to do anything. Current priority customer records remain on file with the transition from Mountain Water Company to Missoula Water.

6. What form of payment do you take?

You can pay your bill with a VISA or MasterCard, check, cash, or money order. Pay Your Bill

7. What is a priority customer and how do I apply for that designation?

A priority customer is a person or business whose lack of normal water service could constitute a life-threatening situation or an emergency. For example, if you depend on a kidney dialysis machine for medical health or if you provide a medical service to others, and disruption of water service could cause possible medical harm, you are a priority customer. If you believe that you meet these criteria, please complete this form and send it to P.O. Box 5388, Missoula, MT 59806-5388. Priority Customer Designation Form

8. When the City of Missoula assumes ownership of the water utility, will there be an interruption in my services?

Missoula Water will continue to provide uninterrupted water service to all customers throughout the transition period. In the event you experience an unexpected interruption in water service, please contact us immediately at (406)552-6700.