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Parks Refund Request - CARES/COVID
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Refund Request - Canceled/Rescheduled Program
Thanks for choosing Parks and Recreation or Currents Aquatics Center. We appreciate your patience and understanding during these challenging times. Questions or concerns? Use the box below, call 721-7275, or email parksrec@ci.missoula.mt.us.
OPTION 1: Tuition-Offset Credit - Donate or Refund
Donate my credit to Share The Fun Youth Recreation Grants.
Refund to my original form of payment, less $10 fee.
If you have a tuition-offset credit on your account, the credit will automatically be applied when you register for any future Parks program, per Department credit policy. Use the checkboxes above to donate your credit to families in need or to request a refund. Refunds are to your original form of payment and incur a $10 PROCESSING FEE. Processing fee applies to the total amount refunded and is not charged for each program. Administrative fees will not be greater than the refund amount owed to the customer. Only customers enrolled in summer or fall youth camps prior to Sept. 28 are eligible for the tuition-offset credit.
OPTION 2: Parks canceled my child's program or asked my child to stay home due to quarantine.
I'm good with the automatic credit to my account.
Please refund the registration fee to my original form of payment.
If your program was canceled, or your child has been asked to stay home due to COVID exposure at a Parks program, we will credit your Parks account for the full or prorated* registration fee. No further action is needed. IF YOU PREFER A REFUND for a canceled program or required quarantine, check the refund box above. *Refund/credit may be prorated if the canceled program has already started.
OPTION 3: Parks rescheduled my program and I can't make the new dates.
Credit my Parks account for the full registration fee.
Refund my registration fee to the original form of payment.
If your program was rescheduled, you may choose to leave your registration in place for the new start date, or you may request a credit or refund, with no administrative fee.
Refund/Credit: Withdrawing from Base Camp/Afterschool
Base Camp & Afterschool Refund Policy
Please read the link above if your program has NOT been canceled or rescheduled and you are withdrawing from Base Camp or Afterschool programming. Refunds are to your original form of payment and incur a $10 processing fee. No admin fee for credits on account. *Processing fee applies to the total amount refunded, and is not charged for each canceled program. At no time will the administrative fee be greater than the refund amount owed to the customer.
OPTION 4: Withdraw from Camp/Afterschool less than 2 weeks before program start date - 50% credit/refund.
Credit my Parks account 50% of program fee.
Refund 50% of program fee, less $10 processing fee.
OPTION 5: Withdraw from Camp/Afterschool 2 weeks or more before program start date- 100% credit/refund.
Credit my Parks account 100% of program fee.
Refund 100% of program fee, less $10 processing fee for your entire refund (not per registration.)
OPTION 6: Illness/Injury/Quarantine due to COVID exposure outside a Parks program
If your child will miss a week or more of Base Camp/Afterschool due to illness, injury, or quarantine, you're eligible for a 100% refund or credit to your Parks account. Refunds incur a $10 processing fee. (No processing fee if quarantined due to a Parks program—use Option 2 above.) Please provide details in the Comment box below or phone 721-PARK to request a refund or credit.
Donate a portion of my registration fee
You may donate any portion of your registration fee to Share The Fun Aquatics and Recreation grants for families who need financial assistance. Choose an option above or at left to tell us what do to with the remaining balance.
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