Moving In: Please contact our customer service representatives at (406) 552-6700. You will need your employer’s name, your number from a government-issued form of identification (driver's license number, passport number, etc.), telephone number, name of spouse or roommates, mailing address, and landlord information to establish service. You may also be required to pay a deposit.
Moving Out: The person whose name appears on the utility account is responsible for notifying us of the move out date. A final billing will be mailed after the account is closed. We are unable to make billing adjustments for late notification.
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We offer multiple options for paying your bill. Please visit our Pay Your Utility Bill web page.
Missoula Water will install a meter free of charge if no plumbing reconfiguration is necessary. Please schedule an appointment with Missoula Water's service department to assess the ability to install a meter at your property by calling 406-552-6700. If plumbing reconfiguration is necessary, Missoula Water will supply a meter to your plumber for installation and will need to inspect the installation afterward.
Assistance programs are available to our water and wastewater customers who may need help paying these utility bills.
Eligibility: The utility assistance program is administered through the state’s Dept. of Public Health and Human Services. Information is available at https://dphhs.mt.gov/hcsd/energyassistance/ for assistance with both water and wastewater bills in addition to assistance with energy bills. People who qualify for the Low Income Home Energy Assistance Program (LIHEAP)—which pays part of winter energy bills for eligible people—will also qualify for the Low Income Home Water/Wastewater Assistance Program (LIHWAP) to pay a portion of an eligible household's water bills, help avoid shutoffs, and help support household water system reconnections related to non-payment.
Discount: Eligible utility customers will receive a $7.00 reduction in their monthly water portion of their utility bill, and the reduction amount for sewer charges varies. The discounts apply only to services provided during the current billing period and does not cover overdue balances from prior billing periods.
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You can pay your utility bill with a VISA or MasterCard, check, cash, or money order. Please visit our Pay Your Utility Bill web page for all payment options.
To view and manage your utility bill account online, you will need to create an online account at the Utilities Account & Payment Portal. Through this portal you will be able to view your billing and payment history, pay your bill online, set up e-Billing, choose to receive electronic notices about your account, see detailed usage charts, and more.