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Posted on: March 12, 2020

Changes to City Services During COVID-19 Pandemic as of July 27, 2020

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Missoula City Hall Reopening Update

As of Monday, May 18, 2020, some employees will be returning to work at City Hall at 435 Ryman Street.  Public access to offices will remain limited, with the exception of Municipal Court on the first floor, and visitors will be required to wear face coverings that cover the nose and mouth.  Please provide your own face covering if possible.  We are currently discouraging in-person meetings, but if no practical alternative presents itself, we will try to accommodate in-person meetings with adequate social distancing and face covering use. Meeting virtually or by phone will remain the preferred option.  Other city facilities will remain locked and closed.  City council and city council committee meetings will continue to be held virtually.  Advisory Boards and Commissions will not meet unless necessary, and if they do, it will be virtually and not in person.  You can review the press release here.

Please check this area for more updates as more information becomes available.

All Directives from Governor Steve Bullock

COVID-19:  Missoula City - County Joint Information Center - information and resources for the public from the multiple agencies and organizations responding to COVID-19 in Missoula County

City-County Health Department Incident Command - for guidance and information from the health department

For daily updates on the Missoula City-County Health Department’s COVID 19 response, please visit their Facebook Page - https://www.facebook.com/MissoulaCityCountyHealthDepartment/?epa=SEARCH_BOX 

For daily updates from Mayor John Engen and Commissioner, Josh Slotnick, please visit the City of Missoula’s Facebook Page - https://www.facebook.com/cityofmissoula/ 

Missoula County Coronavirus (COVID-19) Hotline - 406-258-4636

For more business and individual resources, please go to the Missoula Economic Partnership’s website. https://www.missoulapartnership.com/ 

The Missoula City Council will hold virtual meetings through the pandemic. For instructions on how to participate, see our information online at https://www.ci.missoula.mt.us/DocumentCenter/View/52296/Citizen-Guide-for-City-of-Missoula-Virtual-Public-Meetings-and-Citizen-Participation

City services:

The public service window at the Finance Department on the second floor of City Hall is closed. Payments can be made in the following ways:

Water/Storm Water

Online: https://www.ci.missoula.mt.us/1351/Pay
Drop Box:
        Missoula Water, 1345 W. Broadway Street
        City Hall, 435 Ryman Street, inside first floor lobby
U.S. Mail: Missoula Water, P.O. Box 5388, Missoula, MT 59802
Phone:  866-790-7218 (toll-free); 406-552-6700; Monday-Friday, 8 a.m. - 4 p.m.
Email: watercs@ci.missoula.mt.us

Sewer

Online: https://www.ci.missoula.mt.us/1351/Pay
Drop Box:
        Missoula Water, 1345 W. Broadway Street
        City Hall, 435 Ryman Street, inside first floor lobby
U.S. Mail: Missoula Water, P.O. Box 5388, Missoula, MT 59802
Phone: 406-552-6125, Monday-Friday, 8 a.m. - 4 p.m.

Parking Tickets

Online: https://www.ci.missoula.mt.us/1351/Pay
Drop Box:
        Missoula Parking Commission, 128 W. Main Street
        City Hall, 435 Ryman Street, inside first floor lobby
U.S. Mail: Missoula Parking Commission, 128 W. Main Street, Missoula, MT 59802
Phone: 406-552-6250, Monday-Friday, 8 a.m. - 5 p.m.
The Parking Commission is currently accepting appointments for in person payments and permit sales.  Please call 406-552-6250 to schedule an appointment.

Dog & Chicken License

Online:
Dog: https://www.missoulacounty.us/government/health/health-department/animal-control/dog-licensing
Chicken: https://www.missoulacounty.us/home/showdocument?id=24901
Drop Box:
        Missoula City/County Animal Control, 6700 Butler Creek Road
        City Hall, 435 Ryman Street, inside first floor lobby
Phone:  406-541-7387
FAX:  406-541-7389

Other Information Call 406-552-6000.

The City Attorney’s Office is closed. Staff email and phone contacts are available online at https://www.ci.missoula.mt.us/Directory.aspx?did=3. If you are not certain whom you need to speak with, email contact is preferred at attorney@ci.missoula.mt.us. If you are unable to use email, you may call 406-552-6020 and leave a detailed message.  Please contact our office to coordinate deferred prosecution at 406-552-6020.

Parks and Recreation has a substantial update, please visit their site for COVID 19 updates to services. https://www.ci.missoula.mt.us/CivicAlerts.aspx?AID=2543      

Missoula Water has suspended all non-emergency services in customers’ homes. The customer service counter at the water office at 1345 W. Broadway is closed.  If you need to pay your water bill, please note the payment options above.  Also, see the water home page for more detailed information at https://www.ci.missoula.mt.us/1983/Missoula-Water.

If you are experiencing a water emergency (not including your water bill), please call 406-552-6700.

If you are experiencing a sewer emergency, please call 406-552-6600.

Missoula Parking Commission Updates.  As of Monday, July 13th the Parking Commission has resumed immobilization or "booting" of vehicles.  A partial maintenance team is also working to keep things clean and disinfected, doing some painting and working on landscaping.

The Parking Commission office is still closed.  For more information please see the Parking Commission’s web page. https://www.ci.missoula.mt.us/462/Parking-Commission.  To pay a parking ticket, please see the information listed above.

The Fire Department will continue to respond to emergency fire, rescue, and medical needs for the public. Fire and life safety inspections are being conducted; due to a heavy load and reduced staff, it is suggest that you call to schedule inspections for a faster response time. MFD has suspended any public training and education until further notice. Conference rooms and public meeting spaces are also closed. MFD’s website (https://www.ci.missoula.mt.us/240/Fire-Department) offers access to records request form submissions and information about various services and programs offered. MFD is continuing to keep all of the website services as up-to-date as possible. The Fire administrative staff will be available Monday-Thursday from 8am - 4pm at our headquarters at Station 1, 625 E Pine St.  If you have any questions; please call 406-552-6210.

The City Clerk’s office is closed and staff are working remotely. Contact Marty Rehbein at 406-552-6078 or Kirsten Hands at 406-552-6077, or either via email, at  cityclerk@ci.missoula.mt.us.  City Council committee meetings and board and commission meetings can be found on our website: http://www.ci.missoula.mt.us/1149/AgendasWebcastsMinutes 

The City of Missoula Police Department is continuing to provide essential law enforcement services.  If there is an emergency, please call 911.  For non-emergency business, please visit the south entrance of City Hall on Ryman Street or file any incident reports that are not in progress online at https://www.ci.missoula.mt.us/332/Police-Department. For the protection of the community and police department personnel, the Catlin Street lobby is closed.  If you have any questions please call 406-552-6303.  We will continue to provide updates as services are changed or re-established.

The Missoula Police Department will be opening up fingerprinting services to the general public on Tuesday, July 14, 2020.  Fingerprinting services will still be by appointment only, on Tuesdays and Wednesdays from 11am - 4:30pm.  Only credit cards or checks can be accepted at this time for fingerprinting services, no cash.  To schedule an appointment, please call 406-552-6303 or 406-552-6320, Monday-Friday from 8am - 4pm.  At this time we are not able to accommodate walk-ins.  Please limit your appointment to the person being fingerprinted only and do not bring additional people to the appointment, including children.

Missoula City/County Animal Control is still taking phone calls.  Officers are responding to essential calls such as picking up strays and responding to injured animals. If your animal was picked up, please call their office to reclaim your pet at 406-541-7387.  If you need a dog or chicken license, please note the payment option information above.  Adoptions are still occurring at this time.  If you are interested in adopting an animal please give us a call.  We are hoping to open the shelter by mid-June, please check back for updates.

The City of Missoula Human Resources Department reports that job recruitments and hiring of new employees by the City have restarted.  Individuals who submitted job applications prior to postponing recruitments will be contacted by Human Resources to determine if they remain interested.  Please check the City HR jobs web site for available positions.  If you have any questions, please call 406-552-6130. http://www.ci.missoula.mt.us/1726/CivicHR-Jobs-Page 

City of Missoula GIS Services is referring map-based inquiries regarding COVID-19 to the State or County mapping divisions.

Development Services is maintaining essential services, including inspections, business licensing, permits and plan review at this time.  Online submissions and email are now required – mailed paper permits and plans will result in delayed service.  Calls to 406-552-6630 are answered daily Mon-Fri 8am - 4pm. If you get voice mail during office hours we are busy assisting another customer.  Please leave us a message. Visit Development Services  for fillable forms and updated information.

The Missoula Redevelopment Agency has closed its doors at 140 W. Pine Street and staff are currently working from home.  If you would like to speak to someone in the department, please call Ellen Buchanan at 406-552-6156 or email her at buchanane@ci.missoula.mt.us.

The Missoula Office of Neighborhoods staff are working from home.  If you need assistance, please email Jane Kelly at kellyj@ci.missoula.mt.us or Kelly Elam at elamk@ci.missoula.mt.us.

Please go to Municipal Court’s website at https://www.ci.missoula.mt.us/71/Municipal-Court for the most current information.

The Office of Housing and Community Development is now open for limited hours and staff can be reached by phone or email as well.  https://www.ci.missoula.mt.us/Directory.aspx?did=203 

Please Visit Garden City Compost’s website at https://www.ci.missoula.mt.us/2089/Garden-City-Compost for the most current information. 


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