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Posted on: March 12, 2020

Changes to City Services During COVID-19 Pandemic as of April 3, 2020

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Governor Steve Bullock’s Stay at Home Directive issued Thursday, March 26, 2020 - effective at 12:01 am, Saturday, March 28, 2020 through April 10, 2020

All Directives from Governor Steve Bullock

COVID-19:  Missoula City - County Joint Information Center - information and resources for the public from the multiple agencies and organizations responding to COVID-19 in Missoula County

City-County Health Department Incident Command - for guidance and information from the health department

Missoula County Coronavirus (COVID-19) Hotline - 258-4636

Please Note:  Effective Monday, March 30, 2020, public access to the city hall building will be limited. The south and north entrances will be locked during business hours and the public will only be able to access Municipal Court by phone or in writing.  Please see the link below under Municipal Court for more information. The remainder of the building will be closed to the public. The Police Department will provide security at the Ryman Street entrance and drop boxes are available for payments for water/storm water, sewer or for parking tickets. Departmental contact information and forms will be available to the public at the Ryman St. entrance.  For more information on contacting different departments, please see the information listed below. 

All non-essential City meetings are canceled or postponed. This includes Neighborhood Councils, planning meetings and other meetings that are not legally required. Please consult the City calendar. We are taking this measure for the health of our employees and the public. The situation will change day-to-day.

The building that houses city council and the Jack Reidy Conference room at 140 W. Pine Street is currently closed.  Please note that all conference rooms are closed to the public except for city initiated events.

We’re making these changes to City service delivery:

The public service window at the Finance Department on the second floor of City Hall is closed. Payments can be made in the following ways:

Sewer: Pay online at https://www.ci.missoula.mt.us by clicking on payments. Use the drop boxes at 435 Ryman St. and 1345 W. Broadway. Mail payments to P.O. Box 5388, Missoula, 59806. Pay by phone at 552-6125.

Water/Stormwater: Pay online at https://www.ci.missoula.mt.us by clicking on payments. Mail to P.O. Box 5388, Missoula, 59806 or 1345 W. Broadway, Missoula, 59801. Leave payments in the drop box located on the first floor of city hall at 435 Ryman or in the slot to the left of the door at 1345 W. Broadway.  Pay by phone at 866-790-7218. If you have any questions please email them to watercs@ci.missoula.mt.us.

Parking tickets may be paid by leaving them in the drop box located on the first floor of city hall at 435 Ryman, or use the drop box at 128 W. Main St.  Pay online at https://www.ci.missoula.mt.us by clicking on payments, or pay by phone at 552-6250.

Dog and chicken licenses: Pay online at https://www.missoulacounty.us/government/health/health-department/animal-control/dog-licensing or https://www.ci.missoula.mt.us/130/Dog-license. Use the dropbox at 435 Ryman on the first floor.  Mail to 6700 Bulter Creek Road or 435 Ryman St.  By phone call 541-7387.

No notary services are available in city hall at this time.  If you require a notary please check with your bank.

Deferred prosecution: Phone 552-6125 or use the drop box at 435 Ryman St.

Other information: Call 552-6110 or 552-6000.

The City Attorney’s Office is not accepting any walk-ins until further notice.  Please contact the appropriate staff member by phone or email - https://www.ci.missoula.mt.us/Directory.aspx?did=3 to discuss any business.  Please email attorney@ci.missoula.mt.us or call 552-6020 with questions.

Parks and Recreation has closed Currents Aquatics Center and canceled most recreation and aquatics programs. Visit www.missoulaparks.org for information.

Missoula Water has suspended all non-emergency services in customers’ homes. The customer service counter at the Water office at 1345 W. Broadway is closed.  You can pay your water/storm water bill by mailing a check to P.O. Box 5388, Missoula, MT 59806-5388, or online at https://utilitybilling.ci.missoula.mt.us/, and signing up for direct debit.  You can pay your sewer bill by mailing a check to the P.O. Box listed above, or online at http://billpay.ci.missoula.mt.us/.  You can also leave payments in the drop box located on the first floor of city hall at 435 Ryman or in the drop box slot to the left of the door at 1345 W. Broadway. If you have any questions, or need to contact us, please send an email to watercs@ci.missoula.mt.us.  See the Water home page for detailed information at https://www.ci.missoula.mt.us/1983/Missoula-Water.

If you are experiencing a water emergency (not including your water bill), please call 552-6700.

If you are experiencing a sewer emergency, please call 552-6600.

The Parking Commission front office is closed.  The Parking Commission has provided an update on services on their department page as of March 30, 2020. https://www.ci.missoula.mt.us/CivicAlerts.aspx?AID=2559   Parking tickets: Pay online at https://www.ci.missoula.mt.us by clicking on payments. Use the dropbox at 128 W. Main St. Pay by phone at 552-6250.

The Fire Department will continue to respond to emergency fire, rescue, and medical needs for the public. Fire and life safety inspections are being conducted on a case-by-case basis at this time. MFD has suspended any public training and education until further notice. Conference rooms and public meeting spaces are also closed. MFD’s website (https://www.ci.missoula.mt.us/240/Fire-Department) offers access to records request form submissions and information about various services and programs offered. MFD is continuing to keep all of the website services as up-to-date as possible. The Fire administrative staff will be available Monday-Thursday from 8:00 am - 4:00 pm at our headquarters at Station 1, 625 E Pine St.  If you have any questions; please call 406-552-6210.

City Clerk’s office is closed. Staff is working remotely. Contact Marty Rehbein at 552-6078 or email Kirsten Hands and Marty Rehbein at cityclerk@ci.missoula.mt.us.  At this time there is a City Council meeting scheduled for Monday, March 23rd at 7:00 pm.  Please check the committee schedule on Friday, March 20th for confirmation of the meeting. http://www.ci.missoula.mt.us/1149/AgendasWebcastsMinutes 

The City of Missoula Police Department is continuing to provide essential law enforcement services.  If there is an emergency, please call 911.  For non-emergency business, please visit the Ryman Street Headquarters or file any incident reports that are not in progress online at https://www.ci.missoula.mt.us/332/Police-Department.  For the protection of the community and police department personnel, the Catlin Street lobby is closed and public fingerprinting services are suspended.  If you have any questions please call 552-6303.  We will continue to provide updates as services are changed or re-established.

Missoula City/County Animal Control is still taking phone calls.  Officers are responding to essential calls such as picking up strays and responding to injured animals. If your animal was picked up, please call their office to reclaim your pet at 541-7387.  They also ask you to license pets by mail or online at https://www.missoulacounty.us/government/health/health-department/animal-control/dog-licensing.

The City of Missoula Human Resources Department reports that job recruitments and hiring of new employees by the City are being suspended due to the continuing and uncertain impact of COVID-19 on the work place.  Individuals who have submitted applications for positions will be notified of the delay and contacted by Human Resources when hiring resumes.  If you have any questions please call 552-6130.

City of Missoula GIS Services is referring map-based inquiries regarding COVID-19 to the State or County mapping divisions.

Development Services is maintaining essential services, including inspections, business licensing, permits and plan review at this time.  Online submissions and email are now required – mailed paper permits and plans will result in delayed service. Phone messages to 552-6630 will be distributed daily. Visit www.ci.missoula.mt.us/DevelopmentServices for fillable forms and updated information.

The Missoula Redevelopment Agency has closed its doors at 140 W. Pine Street and staff are currently working from home.  If you would like to speak to someone in the department, please call Ellen Buchanan at 552-6156 or email her at buchananb@ci.missoula.mt.us.

The Missoula Office of Neighborhoods staff are working from home.  If you need assistance, please email Jane Kelly at kellyj@ci.missoula.mt.us or Kelly Elam at elamk@ci.missoula.mt.us.

Please go to Municipal Court’s website at https://www.ci.missoula.mt.us/71/Municipal-Court for the most current information.

The Office of Housing and Community Development is currently closed, but staff can be reached by phone or email.  https://www.ci.missoula.mt.us/Directory.aspx?did=203 

Garden City Compost is currently open from 7:30 am - 4:00 pm, Monday - Saturday, and they are accepting materials at no charge.  An inspection from the Green Waste Inspector at the site is still required. https://www.ci.missoula.mt.us/2089/Garden-City-Compost  For sales, contact Jason at (406) 207-5964.  Sales to the public will not be available after Saturday, March 28, 2020.  Office staff can be emailed at composting@ci.missoula.mt.us


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