Establishing New Service

Are you moving in to a new home?

• Our friendly customer service staff will help you get signed up for water service. Please contact us at 406-552-6700 or email watercs@ci.missoula.mt.us to establish or disconnect service. 

Payment Options

• You can pay online, by phone or mail, or pay in person at our West Broadway office. See all payment options under Pay Your Bill. 
• Direct Debit is also available. You can also complete a form to Sign Up for Direct Debit or to Reactivate Direct Debit.

Billing and Service

There are two types of billing methods for water service: Metered or Flat Rate and both are billed on a monthly basis. All new structures are required to have meters, therefore most homes in Missoula have metered service. 

• Metered Service: Customers are billed according to a fixed rate based on meter size in addition to your water usage for the month. Many of our customers prefer metered usage as their conservation efforts are reflected by a savings on their bill. 
• Flat Rate Service: Customers are billed a flat fee based on the number of rooms, baths and toilets in the home, and not based on actual consumption. There is also a separate flat rate sprinkling charge based on the square footage of the yard.

 If you are interested in changing from a flat rate to a metered rate, please contact our Customer Service Department.