Sewer Policies

Refund Policy
If your online sewer utility bill payment is applied to the incorrect account, we will make every effort to make an adjustment. You will need to provide us with the following information:
  • Amount of payment
  • Copy of the payment confirmation or transaction detail provided by your financial institution
  • Customer number
  • Date of payment
Privacy Notice
Any information acquired on this site is for the sole purpose of processing sewer utility bill payments for the City of Missoula sewer accounts. Information is for use by the City of Missoula to ensure that proper credit is given for sewer utility billing purposes.
  • No information will be used or released to third party vendors or solicitors.
  • No vital credit card or account information is stored at this site.
Additional Charges
As per Montana Code Annotated (MCA) Title 7, Chapter 5, the City of Missoula holds the right to charge a convenience fee for all transactions on this website, however, we are not charging our citizens who pay online at this time.

Secure Transactions
Your transaction is made using a Secure Socket Layer (SSL). In order for us to accomplish this, you will be directed to a secure website provided by a company called Authorize.net.